Morrison Wins Top Customer Satisfaction Award

Home School Awards & Press

Morrison Homes was recently named the 2016 H.O.M.E.™ Award GOLD Multi-family winner by CustomerInsight™, a leading research firm specializing in the residential construction industry. The Edmonton homebuilder stood out among elite builders across the city that take part in CustomerInsight’s rigorous customer satisfaction research, which captures builder performance at several key milestones of the building experience.

Now in its seventh year, the H.O.M.E. Awards (also known as the Home Owner Mark of Excellence Awards) recognize achievements in homebuyer satisfaction, honouring companies that achieve and maintain outstanding customer experience results. A full list of past recipients can be found at homeownermark.com

"... Morrison, we take pride in the culture of excellence and customer empathy that has developed over time," says Sam Hudson, director or marketing for Morrison Homes. "Inspired by our founder’s philosophy of putting customers first, we believe that listening to each and every customer and responding accordingly not only allows us to build a quality home, but a positive home building experience as well.”

The H.O.M.E. Awards measure the voice of the customer throughout the entire build process, from sales and selections, to construction and possession all the way through to warranty services, revealing the performance of Morrison’s commitment to quality, process and service to their customers. The results of the 2016 H.O.M.E. finalists and winners can be found at homeownermark.com

“... year, we receive thousands of completed surveys and builder reviews,” says Christian Caswell, president and founder of CustomerInsight™. “With the H.O.M.E. Awards, we hope to empower new home buyers to confidently select a building partner from a list of homebuilders that have a measurable track record of customer satisfaction, from purchase agreement to possession, and beyond.”